For best results, follow these steps:

• Apply once daily, preferably at night on clean, dry lashes
• Apply a thin line along the upper lash line, as close to the roots as possible
• Allow to dry completely before applying any other products
• Use consistently for 60 days to see optimal results
• Once desired results are achieved, you can reduce application to 2-3 times per week for maintenance

Our Lash Serum is formulated with gentle, high-quality ingredients. However, as with any cosmetic product, individual reactions may vary. Some users may experience:

• Mild redness or irritation (rare)
• Slight itching during the first few applications

If you experience persistent irritation, discontinue use immediately and consult a healthcare professional. Always perform a patch test before first use if you have sensitive skin.

Note: We do not offer refunds for sensitivities or allergic reactions. Please review our ingredient list carefully before purchasing.

Yes! Our Lash Serum is safe to use with lash extensions. In fact, it can help strengthen your natural lashes underneath the extensions.

Tips for use with extensions:

• Apply carefully to avoid loosening the extension adhesive
• Use a very small amount along the lash line
• Allow the serum to dry completely
• Consult with your lash technician if you have specific concerns

If you stop using the Lash Serum, your lashes will gradually return to their original state over time. The serum does not permanently alter your lashes, so continued use is necessary to maintain results.

Once you've achieved your desired lash length and fullness, you can reduce application frequency to 2-3 times per week for maintenance rather than stopping completely.

Sudden eyelash loss can occur for several reasons unrelated to lash serum use:

• Natural lash cycle: Lashes naturally shed and regrow every 60-90 days
• Rubbing or pulling: Excessive touching can cause premature shedding
• Medical conditions: Thyroid issues, alopecia, or nutritional deficiencies
• Makeup removal: Harsh removal techniques can damage lashes
• Extensions: Recent removal of lash extensions

If excessive lash loss continues, we recommend consulting a healthcare professional to rule out underlying medical conditions.

Yes! Our Lash Serum can be safely applied to both upper and lower lash lines. When applying to lower lashes:

• Use an even smaller amount than on upper lashes
• Apply carefully to avoid getting product in your eyes
• Allow to dry completely before lying down
• Be extra cautious if you have sensitive eyes

Yes, while both serums promote hair growth, they are specifically formulated for their respective areas:

Lash Serum:

• Designed for delicate eye area skin
• Lighter consistency for precise application
• Formulated for fine lash hairs

Brow Serum:

• Formulated for thicker brow hairs
• Designed to fill in sparse areas
• Slightly different ingredient concentration

For best results, use the product specifically designed for each area.

Our shipping costs vary by location and order value:

AUSTRALIA:

• FREE Standard Shipping on orders over $80 AUD
• Standard Shipping (2-5 business days): $8.95 AUD
• FREE Express Shipping on orders over $130 AUD
• Express Shipping (1-3 business days): $14.95 AUD

NEW ZEALAND:

• FREE Standard Shipping on orders over $70 NZD
• Standard Shipping (7-10 days): $9.00 NZD
• FREE Express Shipping on orders over $130 NZD
• Express Shipping (2-5 days): $14.95 NZD

UNITED STATES:

• FREE Standard Shipping on orders over $98 USD
• Standard Shipping (6-12 days): $13.00 USD

UNITED KINGDOM:

• FREE Standard Shipping on orders over £73 GBP
• Standard Shipping (6-12 days): £9.65 GBP

REST OF WORLD:

• FREE Standard Shipping on orders over $150 AUD
• Standard Shipping (6-12 days): $20.00 AUD

Tracking your order is easy:

• Once your order ships, you'll receive a shipping confirmation email with your tracking number
• Click the tracking link in the email to see real-time updates
• You can also track through the Australia Post website using your tracking number
• Orders typically ship within 24-48 hours (excluding weekends and public holidays)

If you haven't received tracking information within 48 hours of placing your order, please contact us at xaliorganics.contact@gmail.com

If you realize you've entered incorrect shipping information:

• Contact us immediately at xaliorganics.contact@gmail.com with your order number
• If we haven't shipped your order yet, we can easily update your address at no charge
• We'll do our best to make changes before shipping, but cannot guarantee it
• If your order has already been shipped, a $20 "return to sender" fee will apply

Important: Please double-check your shipping address before completing your purchase to avoid additional fees.

Yes! Xali Organics is a proudly Australian brand based in Melbourne. We are committed to providing high-quality, organic beauty products to customers locally and internationally.

All our products are carefully formulated and shipped from our Melbourne warehouse, ensuring quality control and fast delivery to Australian customers.

Sustainability is at the heart of everything we do at Xali Organics:

• Eco-friendly packaging: We use recyclable and biodegradable materials wherever possible
• Organic ingredients: Our formulations prioritize natural, sustainably-sourced ingredients
• Minimal waste: We continuously work to reduce our environmental footprint
• Cruelty-free: All our products are vegan and never tested on animals
• Ethical sourcing: We partner with suppliers who share our commitment to sustainability

We're constantly improving our practices to be better stewards of the environment.

Yes, absolutely!

Vegan: All Xali Organics products are 100% vegan. We do not use any animal-derived ingredients, including honey, beeswax, lanolin, or carmine.

Cruelty-Free: We never test on animals at any stage of product development. We also ensure our ingredient suppliers follow the same ethical standards.

Our commitment to cruelty-free beauty means you can feel good about every product you purchase from us.

Choosing organic and low-tox beauty products benefits both your health and the environment:

For Your Health:

• Reduces exposure to potentially harmful chemicals and synthetic ingredients
• Gentler on sensitive skin and less likely to cause irritation
• Minimizes absorption of toxins through your skin
• Better for long-term wellness, especially with daily-use products

For the Environment:

• Organic farming practices are better for soil health and biodiversity
• Fewer synthetic chemicals entering waterways and ecosystems
• More sustainable and renewable ingredient sourcing
• Reduced pollution from manufacturing processes

Your skin is your largest organ—what you put on it matters. Choosing organic, low-tox products is an investment in your health and our planet's future.

Note: This guarantee applies exclusively to our Lash Serum.

We're so confident you'll see results that we offer a full refund if you're not satisfied after 60 days of consistent daily use.

To qualify, you MUST:

1. Use the Lash Serum for 60 consecutive days
2. Take a clear "before" photo on Day 1 and an "after" photo on Day 60
3. Email us at xaliorganics.contact@gmail.com with your order number, dated photos, and concerns
4. Return the product to our Melbourne warehouse (you cover return shipping costs)

Additional Terms:

• This refund applies once per product
• If you ordered multiple units, unused items must be returned for a full refund
• Refunds are processed to the original payment method
• Must contact us within 3 months of purchase

Important: We do not offer refunds for sensitivities or allergic reactions.

While allergic reactions are rare, individual responses to ingredients can vary. We recommend:

• Always reading the complete ingredient list before purchase if you have known allergies
• Performing a patch test before first use if you have sensitive skin
• Consulting your doctor or dermatologist before purchasing if you have concerns
• Discontinuing use immediately if irritation occurs

We accept the following payment methods for your convenience:

• Credit Cards: Visa, Mastercard, American Express
• Debit Cards: All major debit cards
• PayPal: Pay securely with your PayPal account
• Buy Now, Pay Later: Afterpay, Klarna, and other BNPL platforms
• Apple Pay: For quick checkout on compatible devices
• Google Pay: For Android users

All transactions are securely processed and encrypted to protect your information.

Yes! We offer several Buy Now, Pay Later options at checkout:

Afterpay:

• Split your purchase into 4 interest-free payments
• Pay every 2 weeks
• No interest if paid on time
• Available for orders between $1 - $2,000 AUD

Klarna:

• Pay in 4 interest-free installments
• Or choose to pay in 30 days
• Flexible payment options

How it works:

• Select your preferred BNPL option at checkout
• Complete a quick approval process
• Receive your order immediately
• Make payments according to your chosen schedule

Absolutely. Your security is our top priority:

• SSL Encryption: All payment information is transmitted using 256-bit SSL encryption
• PCI Compliant: We follow Payment Card Industry Data Security Standards
• Secure Payment Gateway: Payments are processed through trusted, secure providers
• No Storage: We do not store your complete credit card information on our servers
• Fraud Protection: Advanced fraud detection systems monitor all transactions

You can shop with confidence knowing your payment information is protected.